Privacy Policy
Last updated: September 30, 2026
Reliable Appliance Repair ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website, call us or submit a service request, how we use it and the choices you have.
Information we collect
- Information you give us: your name, phone number, email address, ZIP code or service address, appliance type and brand, and details about the problem you describe.
- Call information: when you call us, we may record calls for quality and training purposes and keep the phone number and time of the call.
- Technical information: IP address, browser and device type, pages visited and referring website, collected through cookies and similar technologies, including analytics and advertising tools such as Google Analytics and Google Ads.
How we use your information
- to schedule, perform and follow up on appliance repair service;
- to contact you by phone, text message or email about your request, appointment, estimate or invoice;
- to answer questions and provide customer support;
- to measure and improve our website and advertising;
- to comply with legal obligations and protect our rights.
Text messages (SMS)
If you provide your phone number, you agree that we may send you text messages related to your service request, such as appointment confirmations, technician arrival notices and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business (for example scheduling, phone, messaging, website hosting and analytics providers), with technicians who perform your service, and when required by law.
Cookies
We use cookies to make the website work, understand how it is used and measure our advertising. You can block or delete cookies in your browser settings; some parts of the website may not work properly without them.
Data retention and security
We keep your information only as long as needed for the purposes above or as required by law, and we use reasonable administrative and technical safeguards to protect it.
Your choices and rights
You may ask us to access, correct or delete your personal information, or to stop contacting you, by calling (404) 334-4742. Depending on where you live, you may have additional rights under state privacy laws.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.
Contact us
Reliable Appliance Repair · Phone: (404) 334-4742